Warranty

Two-Year Conditional Warranty

Artistic Stone Kitchen & Bath Inc. warranties all workmanship against manufacturer’s defect or flaws (not visible at time of installation to the customer or installer) within two years of installation.

Artistic Stone will not warranty against damage that results from customer abuse, neglect, fires, earthquakes, or any other acts outside the control of Artistic Stone. The customer can call Artistic Stone at (510) 483-1298 to schedule a contractor visit to assess the nature of the damage. Should evidence warrant repair, Artistic Stone will guarantee repair to commence within 30 days of the first report of defect at no charge to the customer.

Should a disagreement arise, Artistic Stone and the customer can use a reputable, third-party arbitrator such as a local official inspector, the State licensing board, or another independent, licensed contractor randomly selected in the presence of both the buyer and Artistic Stone. Artistic Stone and the customer agree to accept the decision of any of the above arbitrators.

Covered Items

  • Split or damaged seams
  • Substantial changes to level/grade resulting from workmanship
  • Loose counters or backsplash
  • Lamination on edges
  • Any visible violations of the California state code

Items Not Covered

  • Stains from excess heat, water, food, or liquids
  • Hairline cracks resulting from house movement
  • Broken counter with circular epicenter
  • Chips, cracks or gashes resulting from impact
  • Dulled surface (normal wear and tear)

We Are Still Here To Help You - Both of our Stores Are Open 

Special Holiday Hours

Closed: Christmas Eve through New Year's Day
Open: Monday, January 3rd 

Black Friday Week Promotion:  10% off plus a free sink until 12/4.  Please contact us for details.  
 

We are open to the public in our San Leandro Store (Mon-Fri: 9-5:30; Sat: 10-5) and Mountain View (Mon-Fri: 9-5; Sat: 10-5 ) locations. To comply with social distancing and strict safety procedures, we are requesting that clients set appointments for our Mountain View Store and on Saturdays only for our San Leandro Warehouse. We are also available to connect virtually using FaceTime or Google hangouts for color and cost ideas if you wish to avoid an in-person visit. Please call us at 510-483-1298 (SL Store) or 650-988-8581 (MV Store) or E-mail us at [email protected] for appointments and information.

Thank you and Stay Safe!